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"This new tool is great, but how does it make it easier for the stakeholders to export the data to Excel?"

"Is there a better BI tool than Excel?"

"Do we know if they checked their report filters before submitted a support request ticket?"

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Just searched your substack for the word "silo", so commenting on a Nov 2022 post in Jan 2024. This incredible article popped up on Hacker News this morning: https://fernandovillalba.substack.com/p/devops-dont-destroy-silos-transform - and it's reminiscent of the API-driven approach Bezos did at Amazon that ended up leading to the creation of AWS

Key quote (actually by Kelsey Hightower [1]): "Silos are fine as long as there is an API between them"

[1] https://www.youtube.com/watch?v=hD7HlWbmVqI

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